We came here as a family of 4 to celebrate my birthday, and honestly, BP has always been my first choice for that reason. When we arrived at this BP in Drumheller, it was quiet, and the waitress was super friendly. They also sang a happy birthday, which was very touching. I chose NY Strip Loin Steak, and it was delicious. Also, their mashed potatoes were super good. Overall, it was a lovely birthday in BP. so thank you :)
Varun Katyal
Placed order at 8:55pm, the person on the counter was very helpful and amazing, and delivered great service as per BP standards.
In contrary, picked order at 09:20pm.
My son went inside to get the order at 09:10pm, the customer service person was so rude to him... Although she came back after 5 minutes to inform the food is coming but the way she delivered the food, kind of thrown over the counter.
And when I tried to speak to her, and let her know it was quite rude she tried to shut me down by aggressively saying she is alone dine-in server she doesn't have time for this (feedback).. and very rudely said sorry thank you and leave.
I replied " still it is very rude"
She answered "not rude. , I am busy"
So either managerial not providing enough tools or support to employees or it's wrong hiring... The management needs to understand. We are the tourist, probably not come back soon, however we do not have any good experience to advise friends and family to visit this location.
...
Dallylah Anton
If I could rate this establishment 0 stars I would. Terrible service. We waiting 20 minutes after being sat to order, while out waitress was visiting with friends. Getting our food, it looked nothing like the photos on the menu. Pictures pizza is their new triple pepperoni pizza. We asked for the bill when receiving our food, based on how long previous service took. We still did not recieve it until after we were finished eating, meanwhile our server was again chatting with friends. I would not recommend this restaurant.
We came here as a family of 4 to celebrate my birthday, and honestly, BP has always been my first choice for that reason. When we arrived at this BP in Drumheller, it was quiet, and the waitress was super friendly. They also sang a happy birthday, which was very touching. I chose NY Strip Loin Steak, and it was delicious. Also, their mashed potatoes were super good. Overall, it was a lovely birthday in BP. so thank you :)