Dawat-E-Khas

I am writing to express my deep concern and disappointment regarding a recent order I received. Upon opening my meal, I was shocked and disgusted to find a cockroach in the food. This is comp

I’ve been a loyal customer of Dawat E Khas for many years, ever since their smaller location a few doors down. The food and service have consistently been excellent, which is why today’s experience was such a disappointment. We ordered the chicken chargha and kabab karahi. The kabab karahi was delicious, as were the naans. However, the chicken chargha fell short in two major ways—it had an unpleasant smell and was served at room temperature. I politely approached the counter to mention this, but the staff’s response made the situation worse. Instead of addressing my concern, one of the staff members (not the owner with the cool white hair, but another guy) dismissed my feedback, insisting the chicken was warm and freshly cooked. This wasn’t true—the grills were off, the chicken wasn’t warm, and it tasted stale. What upset me most wasn’t the food itself but how my feedback was handled. Rather than showing empathy or offering to fix the issue, the staff member argued with me and tried to make it seem like I was mistaken. This lack of understanding and willingness to resolve the issue was frustrating. I’ve always appreciated Dawat E Khas for their quality food and service, but experiences like this leave a negative impression. Mistakes happen, but how they’re handled makes all the difference. I hope the owner takes this feedback seriously and trains staff to be more empathetic and solutions-oriented when customers raise concerns. I brought a friend to try Dawat E Khas for the first time, and even he noticed the smell and temperature issue with the chicken. This was a missed opportunity to show him why I’ve loved this restaurant for so long. I hope this was just an off day, and I look forward to better experiences in the future. The food has always been excellent, and I trust this can be resolved. P.S. I also recommend playing some music in the restaurant. It was awfully quite and felt rather depressing in an empty restaurant with no music.

I ordered full sajji tray and half chargha tray with naans from here. We scheduled our pick up and it was ready by the time we arrived. Food was delicious, Sajji was liked by my family more a