Lazeez Shawarma

I came today this evening and placed an order for 2 Friday combos; one chicken and one falafel. When I placed the order I even asked them directly to change their gloves when making my food. And when I picked up the food I asked again to ensure the food was correct. The lady labelled the chicken as falafel. I went home and ate the “falafel” mind you I don’t eat meat, I haven’t over in 7 years. And when I went back there was no accountability or apology.. instead “that was impossible” arguing with me and then telling me they aren’t going to refund me my full amount back or even compensate for the mistake. No hospitality or proper customer service. I have never experienced this in my life. And when I asked to speak to a manager or number it was not given to me. I had to argue for my full refund back. The food has now made me sick, and I can’t even eat. My stomach is twisting and turning because they labelled the wraps incorrectly. Now I have to end my night sick and hungry. I am not happy with the service I received and I’m not happy that there was no accountability and I had to argue for my rights as a customer. No other establishment would have treated me the way the treated me. I will not be returning back to this establishment ever again because they lacklustre, respect, accountability and hospitality.

They don't follow the procedures. The hot sauce is always supposed to be on top of garlic. They keep hiding the hot sauce under garlic and tbh it tastes bland. I asked for extra hot, take a look at the picture, now how do I know if its extra hot or does it even look extra hot at the first place? Please stop making your own rules and do the right thing because the customer is paying for the food, so stop experimenting with it.

Is the owner even awake? This place is a serious health hazard. I was shocked to see the condition of the grill where the chicken is cooked — it was absolutely filthy, covered in burnt charco