Burrito Guyz Welland

I went here on Thursday.. The young lady who assisted me was exceptional—polite, professional, and incredibly efficient. What impressed me the most was that she was handling everything on her own, yet managed it all so smoothly without ever losing her calm or smile. She dealt with multiple tasks while still giving each customer her full attention. Her dedication and multitasking skills were truly commendable. It’s rare to see someone manage so much, so well. She definitely deserves recognition for her hard work and great attitude. A true asset to the team!

Very poor service poorly run business. I went there with my son’s basketball team and the lady working there turned us down and said she was on break for the next hour. There was no one else working with her take any orders. I saw at least 4-5 other customers come and stand there while the lady sat and watched videos on her phone. I understand is entitled to their break at work but this was the first time I’ve encountered this anywhere. Most places always have 1 person ready to take orders and don’t turn down business.

When this restaurant opened in the mall, I knew they were going to do well. There’s not a lot of variety in the mall so this would be a refreshing new option. I have been eating here frequently when they opened and it was absolutely amazing. I have tried most items in their menu from Burritos, Quesadillas to Taco Salad. I loved everything. It wasn’t just the food but the customer service from one specific associate that made this experience stellar. I did not get his name but he was only at this location temporarily to help train the new staff. It was on my last visit I have been notified that this amazing associate had returned back home to London. This is where it went down hill. My final and last order was a Quesadilla. Besides the fact that it was made so small, he also used his bare hands to handle my food. I was puzzled as he initially had gloves on but then, he took his gloves off to take the quesadillas from the grill to my container. Shocked at what I saw I had accepted my meal, to be thrown in the garbage and never returned. It’s a shame really that this business that I have absolutely loved become my absolutely hated. All I can think about is how he used his bare hands to handle my meal. Absolutely disgusting. Just to show how often I have gone to this buisness, I have one stamp left for their loyalty card and still I have not gone back to use it. ——————————————————————- The pictures I have attached are my orders when they were at their prime.