Church's Texas Chicken

Terrible food, terrible communication, terrible service. Avoid at all costs! I ordered a chicken burger, NO CHEESE, with lettuce, tomato, pickle and fresh jalepeno. This is what i got. They replied below to say i got what i ordered but you can see there is cheese, is no tomato… and i tot them i was never there before… i asked if they had jalapeños… how would i know i would get a jalepenos bomber?? I just said clearly no cheese… i can’t eat it… and they asked if i wanted chips… i was like no none of that… just tomato, lettuce, pickles, and fresh jalepenos… maybe start listening to your customers rather than arguing or insisting you were right. The main issue also was you insisting it would be 5 minutes then 15 min later saying it would still be 5 min and making me late with food i couldn’t eat. When i came back for the replacement burger wasting my own gas you didn’t didn’t have any chicken burgers ready to go and i would have to wait 15 min+ again which i didn’t have time for so I’ll need to go back again… just apologize for the crappy service and communication. There is a picture… so you clearly see what i got… don’t argue it! When you get it right… if you do… and learn to just accept your mistakes… maybe you’ll get a corresponding review

A really bad takeout experience at Churches at Major Mack and the 400. We ordered an 8-piece box with fries and biscuits and asked for two spicey pieces - a chicken breast and a drumstick. When we opened the box at home we found 4 drumsticks, 3 upper thighs and one unidentifiable piece. I’m submitting pictures of the piece we couldn’t identify, and are assuming was supposed to be a chicken breast?!? It was so weird looking we had to just toss it in the garbage . And as for the other pieces (all dark meat- not a single chicken breast or wing), they tasted disgusting - like they were cooked over a week ago and then refried again and again, multiple times. Dripping grease and lukewarm. The absolutely worst quality take out ever. We ended up tossing it all out and made sandwiches for dinner, since the chicken was not at all edible. BTW, they have signs in the restaurant with a QR Code that say “free biscuits for a good review”. Now I understand why they have to give out free biscuits for a good review

my newest craving is the mexicana burger with jalapeño bombers! i put my mom onto this too and she’s a picky eater (that tells you how good it is)