Cluck Clucks - Waterloo

The Nashville Hot Fries are absolutely amazing!!!!! The portions are huge, sauced up to perfection and loaded with chicken bites. The service is great, we had a little bit of a wait since the

Firstly, let me apologize for being a Karen LMAOOO but here is my honest review… and now, The only five stars I gave them is for the atmosphere and that is solely because they are part of auntys kitchen which should have kept the restaurant as one business. I can’t believe this is my first one star review but I am so disappointed by their fake advertisement as a fried chicken chain. I hope it was just a bad night to visit because I got the mini cluck fries and my friend the twaco but both our fried chicken was not freshly fried, perhaps it was baked or microwaved…? The batter was not crispy at all which I find it very strange because they took about fifteen minutes for what? My order was fries (they were not freshly fried either(or maybe they just refried it quickly)) with chipotle sauce and chicken. Service was slow but at least they’re friendly and give you a free cookie if you leave a well needed five star review for their restaurant. This franchise brought disgrace to the chain, shouldn’t have opened it and focused on aunty kitchen which is doing so much better. Will only be visiting for auntys from now on. Hope your experience with them will be better than mine.

Very rarely do I ever have such a disappointing experience. I ordered one chicken poutine and one chicken cheese fries. We waited for almost 40 minutes after being told it would take 15-20. Normally I'm quite patient, but seeing multiple food delivery people come in and get food, in addition to a different family ordering at the register and getting their food right away was a little frustrating. The food itself was not good, which was surprising since the Toronto location has always been good when I've gone. My fries were soggy and tasted like they've been sitting for a while. My chicken pieces were not crispy at all - I'd describe them as chewy to be honest! Cheese curds were soft and not squeaky, almost crumbly. Service was alright but I'd appreciate just being told it would take 40 minutes if it would take 40 minutes so I could walk around the plaza to kill time, rather than stand inside the small space. To be completely honest, there's so many fried chicken places in the plaza. You're better off trying your luck elsewhere than a place that seems to have bitten off more than they can chew with running two restaurants out of one kitchen.