KFC

DON'T ORDER ONLINE! I used the KFC app to order a meal for my kids when I was out. 90 minutes after ordering my kids told me it hadn't arrived yet. I called the location and was told Uber picked it up 5 minutes after I placed my order and they had no way to track it. I said I didn't order via Uber. I was told Uber is who picks it up. I was charged $7 for delivery. I checked the doorbell camera at my house and the food was delivered but the driver never rang the doorbell so the food sat out in the cold for over an hour. When I called the location to let them know this happened, I was met with "we tell the drivers to ring the doorbell" and that's all they could do. I couldn't get a refund for the ice cold food or the BS $7 delivery charge...I checked Uber Eats app and delivery is $0.99 there and I would have had the option to track my order and report a problem. Definitely won't be ordering from KFC app ever again as it's basically TFB once they have your money. EDIT: Was called back from staff at location today. They said they talked to Uber and they won't be issuing a refund as it's Ubers fault not KFC and I should have used their delivery drivers...I ORDERED FROM THE KFC WEBSITE NOT UBER!! An offer was made for the location to email Uber and cc me in that email, not holding my breath in a solution there either. EDIT #2 - One week later, Uber emailed saying they'll refund the delivery charge but not the cost of the food because the driver completed the delivery. Radio silence from the store. The delivery refund will likely go to KFC not me anyways since I didn't order on the Uber website.

I used the app to purchase onion rings at a discounted price. Even though I wasn’t very familiar with using the app, the manager was incredibly kind, patiently waited, and helped me through t

Super clean restaurant and the chicken is always fresh!!!