Mr. Calzone

Extremely disappointed with the service I received. I waited over 2hours for my food to be delivered. I had placed my order online through the website at 7:20 pm yesterday evening. My food didn’t arrive until 9:34pm. In between then I contacted the store twice asking for an update on my delivery. The first man I had spoke to was extremely rude. “ hi I’m just call for an update for an online order I placed since you website doesn’t have tracking” he confirms my order “ yeah well I’m busy give me 20-25 mins.” I said okay when I checked the time it had been 40 mins since my first call and still no contact so i called again. Speaking to a different man entirely who said the first person had no idea my order was for delivery and assumed it was for pick up and informed me that they didn’t even have a delivery person that night. Why was there no communication in between then so I could have found somewhere else to eat!? I didn’t even want the food anymore. People are fasting which I had mentioned btw and waiting over 2 hours for food is ridiculous. So I had called the corydon location to place my order instead because I know their quality is very good and very fresh when I used to live in the area. I explained what had happened and he said I’ll be delivering within 30-35mins. Mind you there was no communication between the stores the delivery man said so this location still came to deliver my food somehow. On a flying carpet idk since there was no driver. They didn’t inform me that they were on their way nor did they announce which location they were from when they arrived so I had paid thinking this was the new order I had placed. WRONG! I basically got tricked into paying $68 for very terribly made food. So when my new order arrived I had to tell them I didn’t want it. I felt so bad he drove all that way. Had I known I would’ve refused the first guy. He called his boss which I appreciated to see if there was anything he could do but no. So ultimately I waited for food I didn’t even eat. I ended up ordering elsewhere. I ordered a calzone which was dry and doughy. A pizza that wasn’t even cooked properly it was literal dough and the cheese under everything wasn’t even melted fully. Chicken shawarma that was also dry with no sauce like what? And a chicken wrap which was the only thing asked to be no sauce. Who orders food and ultimately has to continue cooking the food. I literally had to put the pizza in the oven before my child ( who had to wait 1.5hrs passed their bedtime to eat) could eat it so he didn’t fall sick. I’m angry that I was even charged for this nonsense.

I had a walk in at Mr calzone everyone there were so welcoming. and yes this location in Winnipeg at elice avenue is all halal. I really appreciate that. Most importantly, i had calzone for t

I usually love Mr. Calzone. I've been coming here ever since I moved into the area, and it's been a go-to spot to pick up for dinner. However, over the last 5-6 months or so there's been really bad wait times. Which would be fine if I was just walking in and ordering, but there doesn't seem to be a difference in timing between if I order online and arrive after 20 minutes, like the website and confirmation email say. The last 3-4 times I've gone, I ordered ahead of time and I arrive 20 mins after ordering, and I am waiting for anywhere between 30 and 50 minutes! It feels like they don't start actually cooking until I show up, and it makes no sense because nearly every time I'm there they have 3-5 people in the kitchen and I'm usually the only customer there. To top things off, yesterday I picked a couple calzones up (after waiting in the store for over 30 minutes despite ordering online). After my spouse and I ate, I'm pretty sure I bit into a piece of chicken bone (pictured), and my spouse is pretty sure they had tendons in theirs with how chewy it was. I normally love getting food here, but the drop in service quality and possibly now food quality is really disappointing.